Refund & Returns Policy
Straightforward guidance when plans change.
Cancellations, Refunds & Returns
This editable starter policy separates booking deposits, rental balances, security deposits, cancellations and post-event returns.
Booking deposits
State clearly whether deposits are refundable and when they become non-refundable.
Cancellations
Define graduated refund rules according to notice received before the event.
Security deposits
Explain inspection timing, deductions and the expected refund window.
Incorrect or damaged items
Ask customers to notify the team promptly with photographs where practical.