HELPFUL INFORMATION
Questions, answered with clarity.
Everything you need to know before choosing rentals, decoration or planning support for your event.
01How early should I book?+
Popular dates and larger rental collections should be reserved as early as possible. For weddings and major celebrations, beginning six to twelve months ahead provides more choice.
02Do you provide services outside Calgary?+
Our primary service area is Calgary and surrounding communities. Selected events elsewhere in Canada may be considered depending on scope, travel, logistics and schedule.
03Can I hire rentals without decoration?+
Yes. You may reserve individual rental pieces, build a coordinated collection or add decoration, installation, planning and management support.
04Is delivery included in rental prices?+
Delivery, collection, setup and labour are quoted separately unless your proposal says they are included. Cost depends on distance, access, timing, volume and crew requirements.
05How is a booking confirmed?+
A booking is confirmed after availability is approved, the agreement is accepted and the required payment is received. An enquiry or saved cart alone does not reserve inventory.
06Can I change quantities after booking?+
Changes are subject to inventory and supplier deadlines. Reductions, additions or substitutions may affect pricing, delivery, labour and the remaining balance.
07What happens if my event is outdoors?+
You are responsible for a suitable weather and safety plan. Wind, rain, temperature, ground conditions and venue rules may affect tents, backdrops, balloons and decorative installations.
08Do you require a damage deposit?+
A refundable damage deposit is required when items are collected. It is returned after the items are brought back, counted and inspected, less any applicable damage, loss or cleaning charges.